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  • improving management practices
    The Trade Support Institution (TSI) capacity building programme aims to develop the managerial and operational capacities of TSIs to provide relevant and effective trade support services.


    Management involves taking decisions about the use of scarce resources to achieve organizational goals.
     These decisions begin by, firstly, determining these goals and, secondly, establishing decision- making structures to acquire and administer the necessary resources. The management activities of an organization, therefore, include all actions that determine the direction of the institution, establish organizational goals, affect the way decisions are made and also govern the use of resources.

    The TSI management improvement service provides TSIs with the knowledge, tools and skills to review and enhance their management processes and practices. As a result, TSI managers will be able to set objectives, identify specific areas for improvement, and develop a plan for the improved management of the TSI. Managers will be able to develop effective operating strategies that enable their institutions to deliver services on a sustainable basis.

    For a one page summary of the TSI Capacity Building Programme, please click here. (link to one pager TSI capacity building programme).

    Links to relevant TPO platform presentations
    Links to relevant WEDF articles

    Data and Research

    ITC has been documenting the practices of TSI managers for 45 years and has developed a rich reservoir of white papers, case studies and tools which track the way managers think and act when making decisions to improve the trade environment as well as develop and promote exports.
     The World Export Development Forum, the TPO Conference and Awards and the newly constituted benchmarking programme provide qualitative and quantitative insights into what works and what does not in the field of trade development.

    Advisory Services

    One of the most challenging exercises for managers is to plan the allocation of resources since this involves assessing risk and making difficult trade-offs.
     Since managers learn best by “doing”, the heart of this programme is implementing on-the-job assignments delivered through active coaching, in partnership with ITC staff and experienced TSI experts who have worked as CEOs or who run their own businesses. Advisory services are delivered through field missions, Geneva based workshops and online back-stopping and support.


    Training workshops related to this programme enable participating TSI staff to:
    • Differentiate the management of the TSI (internal) from the business of the TSI (external)
    • Identify the key areas of management as well as each of their respective components
    • Understand the implications of management practices on the work of the TSI
    • Develop an action plan to improve the TSI’s management practices


    The ITC institutional capacity building programme will be rolled out in 2011 in selected regions under various ITC programmes, including for example, the programme to strengthen coffee exports in Uganda funded by the CBI Netherlands Trust Fund.
     More information related to ongoing projects will appear here in due course.
  • Highlights

    Boosting organizational skills in trade information_thumbnail

    Participants from six countries take part in ITC business information training.


    Small- and medium-sized enterprises (SMEs) exporting from developing countries suffer the brunt of complying with market access conditions.To make market entry rules more transparent, ITC has redeveloped its online analysis tool Market Access Map, available as 30 June 2012. Users in developing countries and territories can use the tool at no cost...   


    The Trade Support and Regional Integration Programme for the Côte d’Ivoire (PACIR) is ITC’s largest country-based programme. We are pleased to announce the opening of an office in Abidjan to facilitate ITC work in the country and region...


    An intake of 35 trainee officers of Commerce and Trade Group graduated from the Pakistan Institute of Trade and Development (PITAD) today after successful completion of a nine month long Specialized Training Programme (STP)…


    Kuwait’s Public Authority for Industry (PAI), with the support of ITC, aims to diversify the national production and export base whilst lowering Kuwait’s dependence on petroleum by improving the competitiveness of Kuwaiti food and beverage exports. The two year project represents the first time ITC has provided assistance to the Kingdom...


    As its three-year Business Environment Support and Trade Facilitation (BESTF) project in Mozambique comes to an end, ITC is preparing a final report detailing its accomplishments...